Key Outcomes

Proactive monitoring of application performance.

Facilitating release management.

Quick to resolve help desk including efficient triaging and escalation management.

Who are Campari

Gruppo Campari, founded in 1860, is a leading player in the global branded beverage industry with a portfolio counting more than 50 premium and super premium brands spreading across Global, Regional and Local priorities. The Group is today the 6th largest player worldwide in the premium spirits industry, and our products are marketed and distributed in more than 190 countries in the world.

Campari's Challenge

Campari has a large number of retailers who are eligible for different levels of discounts and cashbacks, dependent on volume of stock that they pick up regularly. These discounts and cashbacks are claimed back by the retailers periodically. This requires a significant amount of checking and reconciliation. To track and reconcile data related to sales campaigns, Campari uses a custom application, which utilises ASP.NET and Microsoft SQL.

Data Addiction's Solution

Campari Australia have outsourced the support and engagement of this application to Data Addiction because of our specialisation in Microsoft and our understanding of the business. We were employed to: support the database and user interface layer, proactively manage support services, proactively monitor application performance and security and facilitate release management.